Support and Maintenance

• Can I purchase maintenance on an older version of the product?

  No.  Maintenance for our software is no longer offered.  You would need to purchase a subscription to have access to technical support and software updates.  Contact Steelray Sales for pricing.

• Do you offer product training and/or consulting services for your products?

  Yes.  Contact Steelray Sales for pricing.

• How do I update my software?

  Periodically, we will update our software to add new features and improve the interface. To get the latest version of Steelray Project Viewer, from the Help (?) menu select Check for Updates... This will open the Steelray Software Check for Updates page in a web browser window. If you are not run...

• Is technical support included with the purchase of a subscription?

  Yes.

• We let our licenses expire. Can we just purchase maintenance?

  No.  Tech support is only offered to active subscription users.  You would need to purchase a new subscription. Contact Steelray Sales for pricing.

• What is the current version of Steelray Project Analyzer?

  The current version of Analyzer can be found in our release notes here.

• What is the current version of Steelray Project Exporter for IPMDAR?

  The current version of Exporter can be found in our release notes here.

• What is the current version of Steelray Project Viewer?

  The current version of Viewer can be found in our release notes here.

• What type of support do you provide for your products?

  With the purchase of any product subscription, you will have access to unlimited technical support, which includes product updates and security patches within the software. We have a technical support area on our website where you can review frequently asked questions and submit questions if you’...