Licensing and Subscriptions

• Are Licenses Perpetual or Subscription?

  As of October 1, 2018, we only sell our products as a subscription. See: Will my license ever expire? for a detailed explanation of the changes.

• As a perpetual license holder, will my license ever expire?

  Prior to October 1st, 2018, our products were sold as a perpetual license. On October 1st, 2018, we switched to a subscription model, which means that all new sales are done as subscriptions. If you are a perpetual license holder, you may continue to use the product perpetually (as the name impl...

• Can I renew the subscription after it expires?

  Once the subscription expires you are not able to “renew” the subscription. You would purchase a new subscription with a new subscription period beginning on the day of purchase.

• Can multiple people share a license?

  A license is required for each unique user of our software products.

• Can we get a single key for multiple users?

  Yes. By default, when you order licenses for multiple users, we will deliver a single key for them to share.

• Can we transfer licenses?

  License transfers are generally not allowed, but we will make exceptions in certain cases. See this page for more information.

• Do you offer floating or concurrent licenses?

  No. We only sell named user subscriptions.

• Do you offer monthly subscriptions?

  Yes, you can purchase monthly subscriptions to some of our products. See the pricing page for the product you are interested in on our website.

• Do you sell site licenses, enterprise licenses, etc.?

  Yes. We call them EasyLicenses. Contact Sales for more information.

• How do I activate my software product?

  Note: Some products require activation and others do not. When the product starts up, if the license key has not yet been entered, you will be asked for a key. The next step is activating the software by entering your name and email address on the activation form. If you are unable to connect ...

• How many licenses do I need?

  One license is required for each user that will be using the product. It's okay for someone to install a second copy (for example, on their laptop), as long as it's the same person who uses the product.

• How will my license key be delivered?

  Via email after your order has been processed.  This is immediately for online orders, within 24 business hours for purchase orders.

• What happens if my subscription expires?

  When your subscription expires the software will stop working.

• What happens when my maintenance period expires?

  Maintenance for your software license is no longer offered. On October 1st, 2018, we switched to a subscription model, which means that all new sales are done as subscriptions. If you are a perpetual license holder, you may continue to use the product perpetually (as the name implies). The only c...

• What if my license key is not working?

  If your license key is not working, here are a few things you can check: Is the license key is being typed in correctly? The license key is case-sensitive and every character must be identical to the supplied license key string. We suggest copying and pasting your key from the web page or email ...

• What is an EasyLicense and how can I get pricing for one?

  EasyLicenses are our version of a site or enterprise-wide license. Please contact sales for a quote.

• What type of licenses do you offer?

  We sell named end-user subscriptions. (Each user must have their own subscription.)  Each user is able to download the software on two devices for their use only.

• Who receives the license key?

  Once the order is processed, the license keys are delivered by email to the end-user and/or reseller listed on the order.